We do everything that we can to try and stop this. We have given rides to some that complain for free. We have changed the route of flight as much as we can, but as soon as you do you upset his new bunch. I had a lady come fly up in her van outraged and asked me if I was the reckless pilot that flew over her house. I was quite dumbfounded and ask where she lived, she pointed to the end of the runway. In my most sincere voice I explained that due to the complaints of others we were asked to take off and land like airplanes, no more direct departs. She said that it was too loud and she wanted it stopped. This is what I have to deal with, she chose to build her house at the approach end of a runway, but I am the one who is at fault.
The airport manager has been on quite a few rides with us, and I would like to say that he would take up for us, but in all reality I do not believe he would. If he were to mandate such a restriction wouldn't it have to be published somewhere? If I fly to an airport I only check the FAA pubs to see what I can, and cannot do, I never check the airports website. Could he legally enforce something the FAA hasn't recognized?