I did call yesterday and got the automated voice saying that there were no staff there as of 12 o'clock which was nice.
Looked on their website and discovered they were open today, drove to Gatwick and found that initial ratings take 10-12 working days to process. Never mind, much rather take it to them than rely on Consignia to bollox it up.
Instructing is not a bad way to start the new year I suppose.
Cheers