Yes, not impressed with the customer service. They may as well have not bothered answering the phone. It just wouldn't be tolerated in the real world.
abgd, I thought you only needed to send a copy of your medical to the CAA? At least I'm sure that's what the form said and that's what I sent. (Why it needs to be sent at all is another question as they surely have it on record...) I'm in the same position as you though, flying club near my new home won't let me rent solo until they've seen the license, which is fair enough.