BobBHX
The UA staff were exactly that, employed by UA to look after their 6 flights a week. The LH staff are employed by Servsair and have passengers from many airlines going to many destinations to try to look after. Read what I wrote, they can only put out the information they have, just because LH are able to update the information on your app it doesn't mean that the same information has been fed back to the BHX groundstaff. The phones would be ringing non stop, the telex machine would be churning out all kinds of messages non stop, automated messages update the systems others have to be read a processed. If you want to see how hard it is to keep track and find out information at times like this you should go and see for yourself. These people are put under extreme pressure at times like this and get no praise for giving 110% until things calm down and get paid very poorly for the responsibility they take on every day, thanks to the race to the bottom started by the loco's who want cost not quality.
