That lady could have been my grandmother... except for the fact that now she is 90 and only flies in first...

Some people never change!
I have another story, not related to the airline but still...
Last night grandma had to take the dog to a friends place since she is leaving tomorrow for two weeks and she called a cab to pick us up... the guy arrived and rang the wrong bell... when we came down, he complained we didn't rush downstairs fast enough (eeeh... try to rush with a 90 year old lady wearing high heels, hanging to your arm!) and then he saw the dog ....................... what a story! He started moving arms in every direction, saying "no no madam, no way, no dog in my car, I am allergic!" Oh, the cab driver was black.
The second cab we found, the guy was from ex-yugoslavia and couldn't understand the address... he said he couldn't therefore help us... ehhhhh.... whatever!
Finally, we found a Swiss cab driver and he made no problem... Later on the way back, the driver told me that black people living in Zurich are often muslim and because of the religion supposedly stating that dogs are dirty (still to verify!!), the guy probabily invented an allergy to the dog (I forgot to mention we are talking about a 30 centimeter long ball of fluff on short legs).
A black taxi driver racist with dogs, this is a premiere!!!!........