groundhogbhx
If ground staff representing UA can tell their pax that the plane was at PIK why can't the ground staff representing LH tell their pax that the plane was actually at LGW and would be arriving at BHX within X minutes? I was simply making the point that certain ground staff went out of their way to ensure that pax were kept updated on the delay and others made no effort at all.
I do not have an issue with the delay and, as I have said, I was able to track progress online. However, there were many people on the flight with long-haul connections who would have been anxious as to what was happening (as it turned out, there were at least three connecting flights where the pax had to overnight in FRA). It would have helped if the ground staff had given them some idea of what was happening.