Ditzy ….. Perhaps you should go back and read your manuals again or your employee should have a long look at it’s emergency procedures. There is a vast difference between an emergency landing and a crash landing. An emergency landing is a “Non normal landing” in which sensible precautions are taken which may involve having the emergency services ready and or, having the cabin on alert and prepared for evacuation if necessary after landing. An example of this would be this flight landing with one engine shut down. A crash landing in one in which damage will result in landing for example landing with the gear up. Either the cockpit crew and or cabin crew got it all mixed up or more than likely, the media again displayed an appalling lack of knowledge of the aviation industry. To tell the passengers we are going to crash (crash land) guarantees total instant panic. To defend what was supposedly said is to say that all engine failures or loss of some flaps etc are to be treated as crash landings ………………… just astounding.