The lady I spoke to today wouldn't even give me generic information like that. Just kept repeating the "sheer volume of work" mantra. Thing is, they used to put that information on the website until very recently and it must have saved a lot of phone calls so it doesn't seem to make sense not to do so any longer.
Patience it is then. So long as I don't have to wait until July for an EASA license...
Mind you, if this is all that I have to worry about in my little world, there can't be a lot wrong!
Thanks folks.