The way QF is going, some of the African airlines probably provide a better product anyway
I am the first to line up and have a bash at the Alan Joyce piņata, but having paxed on QF long haul economy (B747) for the first time in years last week, I was absolutely impressed. I have holed up in J class for years now and as such was dreading 14 hrs down the back of the jet. The cabin was new (refurbed B744), the crew were fantastic, the service was great and the crew were out in the cabin at least once an hour with water, hot chocolate, sandwiches, fruit, cheese & biscuits etc.
So as much bashing goes on from those who presumably haven't tried the product recently, I really couldn't fault the experience.