A lot of our passengers are telling us that they want to fly with us but can't, because we don't go where they want to go. Passengers on board are still nostaligic for Qantas, what really suprises me is just how loyal our existing customers are. Passengers regularly tell me they are onboard because of the guy up front flying the plane. We definitely need new management, I can't believe our existing top guys are still there. It seems the bad decisions they keep making with Long Haul are deliberate. No one shrinks a brand to grow a company. I suspect insiders - as in our ex ceo - are still standing by to try and make a takeover and cut the business up for profits. On the plus we do have a lot of great staff, who do care, and are very loyal despite all thats happened. And we have a lot of loyal customers still, more than I would expect given the events of the past 6 months. A lot of customers do make derogatory remarks onboard about a certain Irish person. A lot of them seem to realise what is happening to us.