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Old 27th Mar 2012, 16:35
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boeingbus2002
 
Join Date: Jan 2002
Location: London
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@750XL
I have worked with various CLC load controllers as a dispatcher. Some of the errors are shocking to say the least. Even simple gross error cross checks highlight many issues.
There is no understanding of how things work on the ramp. There is little flexibility on changing loads.
LIRs with incorrect load priorities.
Doors in wrong positions despite being commonly used aircraft.
Getting calls 10 mins to STD saying we need to move passengers to get in trim. Yes, this can happen to anyone but when the load control and dispatch function is performed by a single person at the aircraft side the "trim" is usually monitored throughout planning and during the flight. They have the ability to make prompt decisions about load changes.
It seems pointless having someone input bag figures into a system only for someone else to duplicate the same task. Often three or four load controllers will be involved at planning and during the flight, so it's no wonder when they need to take time to understand what and deal with problems as they acquaint themselves with a particular case.
Dispatchers at aircraft side often bear the brunt of these mistakes and had to explain to reps an station managers why someone else has made an inept error. Mr CLC sitting 1000s miles away will have finished their shift having nothing to explain.
Sadly CLC is here to stay. Can't think why the uptake has been so great.
Obviously financial.
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