macdo : It's good to hear someone speaking up in defence of TC and the like, but when they advertise in a large window:
Special : Cape Town/Johannesburg from £320
and then the clerk doesn't know that the offer exists, then, under pressure, agrees to come outside to look at the display to see if I knew what I was talking about, then tells me that she 'thinks' it's on 'Chinese Airlines' and that there aren't any direct flights to Johannesburg or Cape Town from London ....... there's not much hope is there. I'd call it defending the indefensible.