WRT computer systems, TC has underfunded its IT for years and what it does have often is rubbish for the staff as well as the customer. This, it appears, is because the late and unlamented Board put their faith in High St. Shops. Unwisely, as it turns out. But things are changing fast (could be faster, could be with less cock ups) and an enormous amount of investment is now going into IT, an entirely new server system in the UK and Germany recently came online and you will see improvements over the next year.
ps and we still do proper edible hot meals on board!