Airline service is terrible simply because of archaic work rules, spineless managers who are not willing to hold people accountable and airline crews who think that the world has done them wrong and in turn treat the passengers as their worst enemy.
Couldn't agree more. Having travelled extensively throughout the States, I found much of airline service there is based on sarcasm and flippancy. I also feel that many of the Eastern European crews who work for the likes of FR do not know how to smile, yet alone talk to people, or even speak basic English. This in turn will give a completely negative view on service.