TC upgraded a computer system and there was a glitch which caused a serious system malfunction. I made an IT booking with them on the 15th with no issues.
With regard to Skytrax, it does not make pretty reading, but the most common complaint appears to be legroom on the 75. New seats are being fitted to this fleet this year to overcome the problem. Do you really need IFE on a 6 hr flight? If so bring an Ipad or go with a full service carrier at twice the price. People tend to easily forget that they are travelling thousands of miles for peanuts and then expect a Business Class experience. It is never gonna happen I'm afraid. You'd be surprised at how hard the airline is working behind the scenes to improve these issues.