Hey Dicko...I had problems accessing numbers from my past work 10+ years ago and when I finally did, I passed it on to them via phone. They told me that my file had gone through with one reference from 2. The next day I got the 'sorry' email. All in all, it took 2 weeks from the time they sent me the email about checking the reference and 1 day to read the word unsuccessful. Hope you have better luck.