Intresting article and as PAXBOY says what is there to disagree with in it. If you look at European rivals there are none with the service levels you get from EK or the Far East airlines eg SQ. I do use LH on some trips (just come back from Houston with them) but in comparison with EK there service is not nearly high enough although planes are newer than BA. You can see what is happening with the decline in passenger numbers on the long haul routes from London going East by the legacy carriers, which I would have thought stems from the rise of gulf carriers flying to the regions. I do not know how Mr Walsh etc will counter this other than govt protection like in Germany / Canada, as I have not heard or seen any improvment in product yet.