Aiming high
If you don't work in aviation, as you say, then you really don't have a clue how badly Ryanair treat people. So, I'd stay out of the debate and let the MANY people in Ryanair who have a valid complaint, complain.
It's a terrible outfit.
As for pay rises, in January 2012 I receive a 6.1% pay rise. I also received a very, very generous bonus in February 2012.
My employer recognises that hard work, safety and performance all merit reward.
Ryanair, conversely, do not. Unless you're a senior executive.