So I advise you call them. I used to call them once, sorry, I forgot the landline number (long time ago) but I search on Google, and found the hotline of EK, and call them in office hour, ask whether I could talk to Human Resource, and they transfer me to them. That's what I did.
You should do it if you don't want to wait anymore, and I believe they will answer your case. The recruiter told me the result is only kept in 4 months, so better you give a shot, so that you don't have to do the whole recruitment again later, after 4 months...
Wish you and me luck
