"panic took over, the cabin crew were sweating and shouting, and people were crying and praying. It was total panic."
'Seems like the cabin crew were unprepared for this incident and did nothing to calm the terrified passengers.'
Bit hard on the cabin crew there.
You would not have been sweating in the same situation of course!The shouting may have been an attempt to regain some order!Maybe they had not be given any information from the flight deck.Pretty scary stuff for all concerned anyway!
And how would you go about trying to calm a bunch of fear struck passengers who don,t speak your language ,hence have understood nothing of the P.A.s,who assume that they are going to crash into the atlantic?