WitW.........
Yes, Unfortunately, I have to agree with you 100%, if the boarding FA doesn't have confidence that their CSM will back them up, if the CSM doesn't have confidence that the local airport manager will back them up, I guess it does make it harder for them.
If they're not confident they won't play, because it's not worth the potential embarassment when the manager backs the skanky pax (sorry customer / 'guest'
) over the serf in the interests of 'customer service' and 'goodwill'.
Nooo....That wouldn't happen would it !!!
Of course,
from the companies point of view, is there really a problem ?
Some flights are delayed a few minutes while passengers stow their luggage, I bet that doesn't count against any managers KPI...So no problem
!!
ST