My buddy just told me about a particularly frustrating experience: his son telephoned from an outport and told him that he was being denied boarding because his ticket listed him as “master”. As his son is over 24 years old, he was told that the ticket he was holding was for a child and that he would need to get another ticket if he wanted to fly to Hong Kong as a staff dependent.
My mate was surprised, as his son had no problem flying from Hong Kong to the outport (with the new IJourney ticket), why the problem on the return flight?
On the IJourney staff details, his son was shown as a "senior" child, so printing another ticket still produced the same "master" designation prior to his name.
Fortunately after calling the number shown on the IJourney website and explaining his dilemma, the people in HKG were able to call the people in the outport in time to get his kid on the flight.