At the end of the day, whether you're spending £1.99 on a cheeseburger or £25K on a CPL ME IR package, you expect respectable level of customer service. There were times at SFC when the service from those behind the reception desk was rubbish, sometimes they were pleasant. It totally depends who you came in contact with.
As for the financial side, I had a few issues which were only resolved through me keeping an extremely close eye on my account. Yep, sometimes honest mistakes were made, others were (IMO) unacceptable and money which shouldn't have been taken out of my account was refunded, all be it reluctantly.
It is important to understand that not everyone will get through the course on minimum hours. Some people learn quicker, others take a bit more time. Yes, if you flew from STAP to CAM on every training sortie you'll end up spending more of your time in the cruise then shooting approaches but the fact is that doesn't happen. Students regularly alternate between SEN, MSE, CAM and occasionally LYD.
If you want to see what SFC is really like for students go down there and look for yourself. Don't make an appointment, just turn up, sit in the clubhouse and try and listen in to a debrief or two, maybe ask a few questions to students who are away from reception.