'Cattle'
In using the term 'Cattle' for the pax, I included myself in that description. It was a commonly used experession for Y class pax when I worked for the world's favourite (as an engineer) and if people take offence that you have my apology. However, it does appear that certainly some of the budget airlines don't always show as much respect to pax as might be expected by the fare-paying public. I have witnessed first-hand the antics that have appeared on the TV for pax when facing some of the customer-service staff for what can only be described as trivial issues. In the case of this Easy flight, I saw no evidence at all of poor customer relations by any of the staff and would commend them for trying to defuse a difficult situation. Whether the Captian should exit the cockpit in flight wasn't the basis of my OP - it was to discuss if the actions of some of the cheap airlines leads to more of the pax disruption that I witnessed.