Online Refund of E tickets (Cupid)
I recently tried to get a refund for interline e tickets that had been purchased pre iJourney. I did not get the refund and when I questioned this it appears we have to use the paper refund form as the "system does not capture the online application". I don't know how this relates to refunds under iJourney. I am concerned that there are lots of individuals out there who have submitted the online form and then mentally filed it under the 'task complete box'. There could be a bucketful of OUR money that CX now holds having provided no service at all. Anyone else fallen foul of this?