Mr Mac, working for MoD? My condolences! I worked in I.T. for 27 years, mainly UK companies but also international and internationally. Doing a project in Hong Kong (mid-90s) was bliss. The client told me what they wanted, listened and got the building works done as requested on time. They didn't change their mind and when a really tough deceision had to be made - he made it on the spot and carried it through.