Flood the managers with emails of complaint
This is such a mess, here is a suggestion , keep your emails polite but list any grievances or faults with the system and flood Bob's and Mr Slosar's email account with all of the problems that you are encountering . By the time they have had to deal with hundreds of complaints they may do something about it
If you don't get a reply from your first email send another one to enquire why he hasn't had the courtesy to reply to your original enquiry / complaint
Then perhaps run around at max forward speed so you can get in early thereby allowing you the necessary extra time to deal with Ican't fly on rebate tickets