Georgeablelovehowindia, thanks for your post as it's nice to know some people appreciate what we do, but I wouldn't bother with those such as Spottilludrop. He/she is, thankfully, amongst a minority of people that we meet day in, day out. It's amazing how quickly the attitude changes should they or a member of their party become sick in flight or be involved in even the most minor of incidences.
Anyone that appears to take pleasure in sneering at the job of another is really not worth the effort in my book.