Big problem seemed to be that management went on all sorts courses to learn how (not) to become business managers and then tried to impose such stuff all the way down complete with Targets, KPI's, objectives, personal development yak yak yak
They totally lost sight of the fact that we need Controllers, Assistants and Engineers who just wanted to do as HD - come in, do a good job and go home.
They seemed to think it was a failure if you (speaking as as a Watch Mngr) didn't get everyone fighting among themselves to take on all sorts of extra stuff, coming in on days off etc.
Some of the better times I had was the last few months before I retired when I handed over to my successor, came in, talked to planes, went home happy and relaxed - and remembered that was what I joined for.
Those who want to do the same are seen as subversives rather than "team players" by the suits.