No thank you!!
it's nice to finally have some positive comments. Inevitably a company that flies somewhere in the ball park of 35million passengers every year BA will not be able to provide the dream flight for everyone but you can rest assured the vast majority of the fine people working for them are aiming to do exactly that.
It's very easy in this day and age to cut back and to cheapen your product. Just about every company has in the name of cutting the cost base. BA have tried their hardest to maintain a product while competing in one of the most cut throat business sectors in the world.
BA employs just short of 20,000 cabin crew with in that group there are bound to be people who have a bad day at work at anyone time but in my experience again the vast majority of them are profession and courteous and most importantly they care about the customer.
Being a legacy carrier with a legacy cost base is both a fantastic accolade and a hindrance. BA's challenge now that they have placed themselves in a strong market position is to exploit it and bring back some of the glamour and joy of flying. To make sure the customers know the difference when they are flying with one of if not the best. Remember though when people get on a BA they are expecting and it is harder to live up to a reputation than it is for other companies where there is little or no expectation.
It's an exciting time to give BA a go or to revisit if unfortunately you have had a bad experience. There is a very strong company focus on providing the service expected and with refitting of current aircraft and the arrival of the new B787 and A380 BA intends to impress and having seen previews of the products I'm confident they will.
