No way of bringing it up through the BA Exec club history (if you are a member)? Failing that, would that record not be proof of the flights anyway, coupled with a statement showing the money being taken from a bank account (presumably the bank statement would say something to do with BA).
Also, you're point about getting extra staff in. First of all, if they're on a day off then good luck getting someone in...a minimum time is needed for the work to change someones shifts, usually 72 hours. Yes, they could have been prepared and thought ahead, but they can't just ring people up and expect them to come in at the drop of a hat. Also, many staff may be struggling to get into work because of the weather in the first place!
Last edited by edi_local; 6th Feb 2012 at 09:36.