Sunfish - I have run a company employing staff so I do get it.
The thing I have learnt is people pay for quality or perceived value.
QF has that in spades, but the incompetent (at everything other than cutting a deal for themselves) guys running the place simply do not understand or 'get' it.
So they are in a race to the bottom which is self destructive.
Avoid the QF sale act for self benefit is their only aim.
LCC school 101 is 'how do we charge more for tickets'. They had the answer in gold plate - they just don't get it.
The ultimate comment I can make is that over my dead body will any of my kids go to any 'management' class. Real ground up experience is what my kids will get. The current crop of wrote learned uni fools (the same school that gave us sub-prime) will get taken to the cleaners by anyone with 'real' experience.