I have been using the program for years and never had anything but good service.
Spode: the maps shut down when expired and the only workaround I know is to change the date on your computer back to pre expiry.
John: Unfortunately you will need another code as far as I have found. i have always got it by phone and the phone has always answered for me. I think the designer is a professional security nerd and has locked it up pretty well.
Hope you all get past your bugs, it is great to have the charts and the ability to print parts of them. I don't use it inflight though, have Ipad as well ...