I would agree that the best place for a frightened passenger (such as the OP here) to vent his spleen is via his company's officicial channels. But it should be reported, as all such incidents should be. Then at least it can be properly investigated and hopefully safety lessons learned by those that need to learn them, if that is actually what is needed.... obviously some passengers have a lower "adrenaline threshold" than others.
Posting such stuff here in this fashion never achieves much at all (except riling up a few overly-defensive, VFR only qualified pilots of VFR only helicopters).