Thanks for the feedback;
I must say that I have always had a very good service experience from IFPU1/2 and with the free text editor in use now I hope to limit calls to them even further.
In terms of the FMD helpdesk, I often get the impression that they are undermanned during busy periods, and I can imagine their irritation at receiving continuous phonecalls from OPS guys asking for CTOT improvement, however, I was reminded of one exchange between a british ops guy and a french helpdesk operator in BRU;
OPS " Morning, any possibility to improve slot on xxxxxx we have more than the average delay etc.."
BRU " Ang on sir I will ask le compooter"
sound of footsteps...
2mins later..
BRU " I ave asked le compooter"
OPS "and??"
BRU "
He says no!"
