Bealine
I am certainly glad to help you in your job as I have seen how difficult it can be just in terms of dealing with difficult travellers. Your interest in your job is much appreciated as well.
Also I hope it will help fellow OW 'rubies' (!?!).
DistantRumble: I didn't mean to exclude other OW rubies in my pseudo-table, I was frustrated trying to put it together, so I gave up after AA. Sorry about that!