Serco management in Baghdad is not the be all and end all. Clipped Wings is right - the standards and policies of the company apply to all. The way that management there are behaving may well lead you to believe otherwise, but if you're not getting satisfaction there - go higher. Every manager reports to someone and the negative sentiment towards the company evident and being broadcast on here WILL matter to someone in the food chain, trust me.
If you have genuine grievances on issues that should have been handled better, then let it be known.
There is fear of retribution from SERCO MGMT if the chain of management is jumped. The contract Manager recently sent out a threatening email to an ATCO. The ATCO had emailed other staff in the camp, and encouraged them to direct their displeasure with the way that an investigation of one of their peers was being handled to higher HR and Management levels outside of SERCO BIAP. In his email, theContractManager went on to discuss details of the investigation in an attempt to justify the shaft that he was giving to the ATCO under investigation. Don't know if it was a dumb mistake or intentional, but the threatening email was sent to all SERCO staff. Maybe he hit the "reply all" link by mistake? The ATCO was threatened for encouraging staff to report irregularities to higher levels outside of BIAP. Now, anyone that did not know of the investigation knows, and curiosity has peaked. Chatter has tripled. I feel sorry for the individual under suspicion. No persons privacy during an investigation should be displayed in public, especially by the Contract Manager. You would think that a FTSE 500 company would not allow this to occur.