PPRuNe Forums - View Single Post - Rumour: Sunstate Engineers suspended over aircraft sabotage?
Old 10th Jan 2012, 04:42
  #550 (permalink)  
Bigdog01
 
Join Date: Dec 2010
Location: Australia
Age: 65
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Curry in a hurry

Why pay $3.75/hr, when they could do it via Mumbai call centre for $2.00 /hr.

Hello Sir, this is Sam from Sydney what seems to be the problem - the plane is broken, yes. Ok please depower then power back up - has the problem gone away, no. Ok, I will now pass you on to our technical services - Hello this is Brian from Brisbane please tell me the problem - Ok your plane is broken, please depower then power back up - is the problem still there, yes. Ok please hold for engineering services. Hello Mike from Melbourne here, what seems to be the problem, your plane is broken, OK depower then power back up, do you still have a problem yes. Ok we will have to send someone out please hold while we make a booking with a contractor firm to get some real people to you. In the mean time please tell your passengers we have tried everything to get you going and as a last resort we are trying to get some real people to fix it which unfortunately takes time. Have a good day Sir.
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