Originally Posted by
PAXboy
As far as I recall (notice the deep caution!) the agent has to verify the destination. For example, whilst many people asking for a ticket to 'Sydney' would mean the big city in New South Wales, others might mean the town of Sydney in Nova Scotia.
The famous pax from London (England) who actually travelled, by Air Canada and changing in Toronto, to arrive there before they found they were in the wrong Sydney, were not as silly as you may imagine.
Their booking website (don't know if agent or AC) listed, on consecutive lines, Sydney NS and Sydney NSW for these two, with no further guidance as to which was which. In fact, looking at the Star Alliance (Air Canada) timetable PDF just now I see they are now shown as Sydney NS AU and Sydney NS CA, which is ludicrous given the likelihood for confusion. Air Canada serves both and offers through ticketing from London to both.