Hi
My experience it that it is similar to every other area of service provision......depends entirely on which individual you happen to speak to. There are those that are happy to help, and those such as you describe, and of course, those that speak in such a thick Belgian accent that I find it hard to understand. Sorry, but my Flemish is simply not up to conversation in the local dialect!
My major gripe is the quality of the communications - I simply cannot hear what they are saying, it is just too faint. Are they wearing headsets with the microphone wrongly positioned or do they just not talk loudly enough? Am I the only one who finds this?
No, before the smart comments flood in, it is not the quality / state of my hearing. It has been tested! Nor, I might add, do I have the same problem talking to other agencies!