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Old 21st November 2002 | 05:04
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Frosty Hoar
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CFMU Helpdesk
Just wondered what everyones experiences were of dealing with the CFMU Helpdesk, after 4 years of working in OPS I never can predict what sort of response I will receive from them when dealing with difficult slot issues.

In most cases I get professional service from them, but there are times when I am made to feel as though I am phoning them for the hell of it....are we as airlines seen as customers of the CFMU or as an operational hazard?

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