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Old 20th Nov 2002, 23:08
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shortly
 
Join Date: May 2002
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No Busy that was not the point, merely surprised that there has been no comment from the AOA. The other cases more important, what a joke, you are starting to believe your own spin doctors. A couple of labour tribunal hearings and one of those very complicated with three different categories of worker involved in the same dispute. For many months now we have been fed the line that the overseas legal system will coerce CX management into a seachange. All along I have said that it won't happen, that the strategy was wrong, that the AOA got it wrong. The other cases of litigation have nowhere near the potential to financially hurt the company as the US court case did. That is why that decision was so very significant.
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