Collecting dog from LHR
[Originally posted in 'freight dogs'. Apologies again if this is seen as an in appropriate use of pprune]
-- as posted --
[apologies if in wrong place, but 'freight dogs' feels more right than 'SLF'! mods please move or not as appropriate]
I've got a dog to collect on Monday from BA World Cargo Premia. Simple question - how long after the plane lands should I present myself at the Customer Reception?
In more detail, it's on BA485 from BCN. That's a 2:20 flight; the waybill specifies an average transit time of four hours.
Apparently the dog may be detained for anything up to two hours for observation - but do we need to be there the moment he becomes available?
I've tried phoning, and after getting "put through" numerous times, arrived at a phone that just rang out.