From a mate today, none too flash if as described ....................
“Air Australia / Strategic Airlines.....WARNING”
Just warning others about the complete lack of service that you can expect to receive if you are planning to fly with Air Australia. We (wife & I) flew Brisbane to Bali in November and booked prior to the cut off date to ensure we received free entertainment, food and drinks included in the price. We paid full price for our tickets (not on sale). The only drink we were offered during entire trip was when lunch was served. Each time we pressed button for service we were either ignored or told they would bring us a drink "later". The only beer I was served during entire 6.5 hour trip was about 2 minutes before they announced bar service was closed prior to landing in Bali. My wife was told "sorry no wine left". So in 6.5 hour flight the only drink she was given was half a glass of pineapple juice when lunch was served about an hour into trip. All other requests for drinks were denied. The entertainment was a communal screen which hung about 6 rows in front which played "The Blind Side" which we've both seen and had no desire to watch again. To make matters worse no headphones were required! You had to listed to it blaring out which is quite annoying when you are trying to read. The Flight Attendants were rude and unfriendly. Part way during flight a fellow passenger sitting in row behind us asked when we would be issued with the incoming passenger card that was required to be completed for immigration. The flight attendant said that they don't issue them on Strategic flights. The fellow passenger said he flew with strategic to Bali in August and it was issued on board last time. To cut a long story short, upon arrival in Bali we waited approx 45 minutes in queue to get to immigration officer to be asked where our immigration card was. The immigration officer said it should have been issued on board prior to arrival! We were sent to back of room to obtain immigration card and had to queue up again. Not happy! There was also a 45 minute stopover in Darwin which we were not informed of either at time of booking, We sent an e-mail to Air Australia informing them of our experience and had absolutely no response. Never again will we fly with Air Asutralia. Terrible, terrible, terrible!