Soon 1,
If you have a flick back a few pages, you'll see that heaps of people have had the same problem! Including me. Don't stress, what has happened is that Virgin have changed website operators. You must have applied on the older website, which means that the new one does not recognise you. We got an email a while back stating that this will happen, and not to worry because our pending applications have not been deleted and will still progress... I am not convinced though, so I am withdrawing my old one today and writing up a brand new one on the current system. I figure that way we can't slip through the cracks. Good luck