hey thank you so much for the reply!!!
but then they might ask some REAL situations that u have experienced in real life..........
any examples for the " real" situations??
)))))))
i can only think of the typhoon situation - as there were so many strangled pax at the airport and approached to the information desk to ask questions - so that i just asked my colleagues to come to the counter and assist me to answer them all together...
is it any good?