Of course it should have been an overwing exit row. But that's not the point, a pax shouldn't feel imposed without explanation.
I believe the big problem with Ryanair and Easy is just that they are all very young. In a big company, the juniors can learn from the seniors. The most difficult thing about being a C/A is the Human Factor part. So being confronted with pax, they are not trained on how to react.
In my opinion, having flown with them, it is true that most of them really don't look like C/A. They just look like lost kids put in a grown ups game. Especially their Pursers don't impress me much. The other C/A seem to fear them (when I try to talk to them they always look sideways in the direction of the Purser with a scared look). It usually happens when you give too much power, and too soon, to an undertrained person. They abuse of their power. And so did the lady with the pax regarding the cardigan.
And I'm sure demotivation about their working condition doesn't help. I am sure the average Ryanair C/A doesn't feel like greeting pax at the end of a long and unrewarding day with a big smile.
Last edited by captcat; 12th November 2002 at 21:31.