Here's another fine example of NOT customer service.
- Go to their web site
- Sign up a subscription of their magazine for children
- Get a receipt number
- Two months later, first mag not arrived.
- Check the credit card - money had not been taken
- Go to their web site and give all the details, including their own receipt number
- Get a quick automated reply saying that they will respond within two or three working days
- A week has gone by and more than three months since first booking
- You can ONLY email or write to them - there are no phone numbers
- I won't invite suggestions - because there are thousands of companies that are equally $hit
- But the National Geographic have just lost the chance to capture an inquiring young mind
