Ok,
I have been asked for advice from a friend (honest).
She has been with Virgin as a provider for five years or so.
She has all her internet transactions, email etc under a username.
Virgin now have disabled that username rendering it impossible for her to recover her emails over the internet on her computer.
BUT: she has an iPhone and the emails to that username are still working.
Virgin's help line advice: we can't reinstate your original usename, you have to use the new one we have given you, if you want to read your original emails you should hang on to the iphone.
This seems to be high-handed and technically inept. If the iphone still works then why not Outlook (I think she uses Outlook)?
I ask for help here because, although I am supposed to be computer literate which is why she called me, I don't know enough about the email system.
Any advice would be welcome but will need to be as simple as possible if I am to relay it to her as I am 1000 miles away, literally, and can only communicate by telephone.
VnV
