Commission
Sober,
Just a note - the Emirates extra commission ended today as far as I know.
I say extra commission as agents no longer work off commission with airlines. Travel agents normally just charge service fee's. And so they really depend on customer service. So for the sake of 5% on an air ticket and tee-ing off a customer I'd say they'd point out the flaw in the schedule. Unlike a buddy of mine who didn't twig it on the Emirates website and now has a pleasant evening in Dubai International.
Regards
Shamrogue
PS - I'd never call airlines unscrupulous - especially when you read the notes in here. All airlines are saints and make Vincent De Paul look dodgy